Your Rights

As a tenant in social housing you have certain legal rights regarding your home including your occupation and use of the premises.

As your landlord Radcliffe has certain rights of entry to the property can only remove you from the premises by following legal procedures. You have the right to quiet enjoyment of the property and can carry out certain changes and work to the property providing that you obtain your landlord’s consent.

For more information please consult your tenancy agreement, your tenants handbook (which can be found on the website) or ask your Housing Manager for a copy of the Tenants Charter.

Equal Opportunities

The Society will not treat any person or group less favourably than any other person or group because of their race, colour, ethnic or national origin, nationality, gender, sexuality, marital status, appearance, mental or physical disabilities, mental illness, religion, age or due to their vulnerability in society.

Monitoring for Diversity

In order to ensure the Society meets its Equal Opportunities commitments records will be maintained relating to the applicants own assessment of their ethnic origin and disability.

We seek to ensure that existing procedures ensure equal access to housing for all sections of the community.

Access to Information

In order to assist an applicant’s appeal and in the interests of being open, especially when making decisions relating to the sensitive issue of housing, the Society will provide the applicant with copies of the Home Visit report, if applicable.

Data Protection Act 1998

Data Subjects are people about whom we hold information. You are entitled to reasonable access to personal information and data held by us on computer about yourself or members of your family.

Examples of some of the details we hold are:
  • Your name and address
  • Dates of Birth
  • Telephone number
  • Ethnic origin
  • Family composition
  • Details of rent payment
  • Details of the rent you have to pay

If you wish to verify details, your Housing Manager will explain the procedure in further detail. Copies of the information held can be provided on written request for which a reasonable charge will be made.

For further information, please contact us here.