Our Service Promise

Our service promise is as follows


We will:

  • be courteous and clear when doing business with you
  • always try to help you or redirect you to somebody who can assist you
  • be respectful
  • be impartial, open minded and non-judgemental


We will:

  • keep your personal information secure and confidential
  • share data only where necessary and in line with agreed protocols
  • respect your privacy & confidentiality
  • hold accurate information about you & your family
  • ask you to tell us of any changes to your situation or circumstances

Accessibility & Equality

We will:

  • provide a variety of ways for you to contact us
  • meet our obligations under Equality legislation and follow best practice
  • provide or enable support to sustain tenancies
  • monitor and report how we perform


We will:

  • monitor our services to measure how we perform
  • benchmark and report our performance against our peers
  • balance value for money principles with service quality & cost
  • employ and develop staff with appropriate knowledge, skills and experience

For further information, please contact us here.