Comments & Complaints
Want to make a complaint? As the landlord of almost 300 properties, we know we do not get it right every time.
If you are unhappy about the service, we need to know. We promise to listen, and put things right, where we can.
Our complaints system is open to tenants and leaseholders as well as anyone else who deals with us.
HOW DO I COMPLAIN?
STAGE 1
You will normally want to discuss your complaint with the person at the Society who you have been dealing with.
If you are not satisfied with the answer you are given, you can ask to go on to the next stage.
STAGE II
Your complaint, which must be in writing, will now be dealt with by the Chief Executive. We can help you with this if you want. We aim to send you a full written reply to your complaint within seven working days.
STAGE III
If you are not satisfied, you can now write and ask for your complaint to be considered by our Housing and Best Value Sub Committee. We will tell you the date of the meeting, and you can attend if you want.
STAGE IV
If you are still unhappy you can take your complaint to the Independent Ombudsman Service at Norman House, 105 – 109 The Strand, London. WC2R OAA.
COMPENSATION
In some cases, if your complaint is upheld you could be entitled to compensation.
COMPLIMENTS
If you are especially pleased about the service you have received, for example the way we dealt with a problem or carried out a repair please let us know. We will always pass on comments to our contractors or staff if they have been particularly helpful or considerate.
