Our service promise is as follows:

Communications

We will:
  • be courteous and clear when doing business with you;
  • always try to help you or redirect you to somebody who can assist you;
  • be respectful;
  • be impartial, open minded and non-judgemental.

Confidentiality

We will:
  • keep your personal information secure and confidential;
  • share data only where necessary and in line with agreed protocols;
  • respect your privacy and confidentiality;
  • hold accurate information about you & your family;
  • ask you to tell us of any changes to your situation or circumstances.

Accessibility & Equality

We will:
  • provide a variety of ways for you to contact us;
  • meet our obligations under Equality legislation and follow best practice;
  • provide or enable support to sustain tenancies;
  • monitor and report how we perform.

Quality

We will:
  • monitor our services to measure how we perform;
  • benchmark and report our performance against our peers;
  • balance value for money principles with service quality & cost;
  • employ and develop staff with appropriate knowledge, skills and experience.

Download our 2019 Annual Report

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Health & Safety Policy

Radcliffe Housing Society has responsibilities as an employer to provide a safe and healthy work place and environment for its employees under the Health and Safety at Work Act 1974.

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Privacy Notice - 2019

Radcliffe Housing Society Ltd is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.

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