Our Service Promise

Our service promise is as follows:

Communications

We will:

• be courteous and clear when doing business with you;
• always try to help you or redirect you to somebody who can assist you;
• be respectful;
• be impartial, open minded and non-judgemental.

Confidentiality

We will:

• keep your personal information secure and confidential;
• share data only where necessary and in line with agreed protocols;
• respect your privacy and confidentiality;
• hold accurate information about you & your family;
• ask you to tell us of any changes to your situation or circumstances.

Accessibility & Equality

We will:

• provide a variety of ways for you to contact us;
• meet our obligations under Equality legislation and follow best practice;
• provide or enable support to sustain tenancies;
• monitor and report how we perform.

Quality

We will:

• monitor our services to measure how we perform;
• benchmark and report our performance against our peers;
• balance value for money principles with service quality & cost;
• employ and develop staff with appropriate knowledge, skills and experience.