For as long as you live in your home your responsibilities are:


  • Look after the kitchen and bathroom fittings and replace items such as toilet seats if necessary.

  • Ensure fixtures and fittings like doors and windows are used properly and aren’t damaged.

  • Tell us when we need to repair anything that’s our responsibility and let us in to do the work. Details of which repairs are our responsibility and which are yours can be found below.

  • Let us in every year to carry out the annual landlord’s gas safety check and any other inspections of your home we need to make to keep you, your family and your neighbours safe.

  • Get our permission for any improvements or adaptations to your home and agree to any conditions we set. This includes installing hard wood or laminate flooring, putting up sheds, garages or hard-standing areas such as patios or decking.

  • Keep the external areas of your home tidy, disposing of any rubbish properly and keeping your garden and any trees and hedges in good shape.

  • Park vehicles considerately and don’t use the front garden as a parking space without first getting permission to install a cross-over from the local authority.

  • If you or anyone visiting your home has caused damage, either deliberately or accidentally, and we come out and fix it, we will charge you.

Your Responsibilities


Monday – Friday  9:30am – 5:00pm

Outside those hours, emergency details can be found here

* You will be charged if you miss your appointment*

When Will The Job Be Done?

Emergency: 12 hours / same day

Where there is a immediate risk to health, safety and security or the structure of the building is adversely affected.

Urgent: 7 working days

Where there is a risk to tenants health and safety.

Or a risk to the security of your home.

Routine Repairs: 28 days

Where there is no risk to health or security. Repairs are completed by appointment with our contractors.

More Information

There are some very simple steps that you can take to help maintain your property. For more information please see our page, How To Videos.

Report a Repair

Download our 2020/21 Annual Report


Health & Safety Policy

Radcliffe Housing Society has responsibilities as an employer to provide a safe and healthy work place and environment for its employees under the Health and Safety at Work Act 1974.

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Privacy Notice - 2020

Radcliffe Housing Society Ltd is a Registered Social Landlord and is registered with the Information Commissioner’s Office as a Data Controller under the General Data Protection Regulations 2018.

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