Welcome to Radcliffe
Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London. We house people in housing need. If you want to know if we can help please contact us directly.
IMPORTANT INFORMATION FOR ALL OUR TENANTS
Changes to our services due to COVID-19 (Coronavirus)
The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives. The decision follows a rapid rise in infections, hospital admissions and case rates across the country, and our hospitals are now under more pressure than they have been at any other point throughout the pandemic.
As a result, we are implementing a general change in service provision away from face to face contact and towards provision of services based primarily upon telephone, email and online contact. We have summarised below the changes that you can expect to see.
Home Visits and Face to Face meetings
To help protect our tenants, contractors and staff, for the next 6 weeks we will be limiting homes visits for anything other than carrying out emergency repairs services, or to facilitate a house move. In general terms, emergency repairs are those where there is an immediate risk to health, safety and security or the structure of the building is adversely affected.
We will be in touch with all our tenants who have appointments booked for non-emergency repairs due to take place.
Independent Living Accommodation:
There will be staff onsite on Monday and Friday mornings only. For those who require a daily call, we will carry out this service to ensure that you are receiving the appropriate support and are directed to the relevant agencies where appropriate.
You can visit our contact us page to see other ways to get in touch.
Please follow the Government guidance around COVID-19, please see useful links below:
- Symptoms of coronavirus and how to avoid it on the NHS website
- 111 online coronavirus service if you feel you need medical help
Thank you for your support and understanding.
Please note that the information above will be reviewed after 8 March 2021