Welcome to Radcliffe

Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London.  We house people in housing need. If you want to know if we can help please contact us directly.

 

IMPORTANT INFORMATION FOR ALL OUR RESIDENTS

We continue to encourage all our residents, staff, contractors and stakeholders to remain cautious, whilst managing the risks of COVID-19

Home Visits and Face to Face meetings

With the Government announcing that the remaining restrictions have been removed, we will operate a full-service delivery.  There is no longer a legal requirement to wear face masks but to help to protect our tenants, our contractors and staff will continue to wear masks or face coverings in indoor or crowded spaces.

We will carry out a full repairs service but to improve efficiencies,  you could be asked to send us pictures or videos of the issue, so we can support you to diagnose or resolve.

For further queries please contact us at repairs@radcliffehs.org

We would kindly ask, if we are to attend your home for any reason, please let us know if you are self-isolating and we will rearrange any appointments, unless there is an immediate health and safety risk posed to you , or others.

If you require any support, please contact us on 01732 459144 or email housing@radcliffehs.org. You can visit our contact us page to see other ways to get in touch.

Independent Living Accommodation:

We will continue to carry out wellbeing checks to ensure you are receiving the appropriate support and are directed to the relevant agencies where appropriate.

Guests and residents will still be encouraged to wear face coverings in crowded or indoor spaces. We will also continue to encourage social distancing throughout our schemes and in our communal lounges and areas.

Our Guest Room at Lloyd House is now available to be booked for guests; a fee is payable for this service.

We will continue to do what we can to support you. Please continue to follow the latest Government guidance around COVID-19 with some useful links below:

 Thank you for your continued support and understanding.

Our TenantsPay your rent here

Radcliffe’s Vision and Mission

Radcliffe’s mission statement defines our culture, values, ethics, fundamental goals, and agenda. As a charitable organisation we re-invest our surpluses into providing quality services to our tenants.

Our Vision 

  • To create sustainable communities, where people want to live

Our Mission

  • To develop services around customer needs
  • To invest in our existing homes
  • To grow the organisation

Our Values

  • Customer Centric
  • Passionate
  • Inclusive
  • Accountable
Find out more

Emergencies

call: 01732 459144

Lines are open:
9.30am – 5.00pm, Monday – Friday

In case of other enquiries, please visit our page contact us

Rent

Rents are due monthly in advance and reviewed annually.
Find out more

Repairs

Repairs can be reported by phone, email or My Tenancy
Find out more

Suggestions

Put forward suggestions for ways to improve such things as cost cutting and reducing energy.
Find out more

Complaints

If you are unhappy about the service, we need to know.
Find out more

CLICK HERE TO VIEW OUR LATEST NEWS AND UPDATES

Are you experiencing domestic violence?
Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Freephone Helpline: 0808 2000 247