Welcome to Radcliffe

Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London. We house people in housing need. If you want to know if we can help please contact us directly.

IMPORTANT INFORMATION FOR ALL OUR TENANTS

Changes to our services due to COVID-19 (Coronavirus)

The Prime Minister has announced that England will move to Step 4 of the ‘Roadmap out of restrictions’ will take place on 19 July 2021.

We would encourage all our residents, contractors and stakeholders to remain cautious, whilst managing the risks as cases of COVID-19 remain high.

Home Visits and Face to Face meetings

We will start to carry out home visits in addition to, carrying out our repairs services, planned works, welfare checks and to facilitate moving home. Whilst it not a legal requirement and to help protect our tenants, our contractors and staff will still be encouraged to wear masks or face coverings, in indoor spaces.

We will now be carrying out a full repairs service. If we are to attend your home for any reason, please let us know if you are self-isolating for any reason.

If you require any support, please contact us on 01732 459144 or email to housing@radcliffehs.org. You can visit our contact us page to see other ways to get in touch.

Independent Living Accommodation:

Staff will remain onsite on Monday, Wednesday and Friday mornings only. For those who require a welfare check, we will carry out this service to ensure that you are receiving the appropriate support and are directed to the relevant agencies where appropriate. We will continue to encourage social distancing within our internal communal lounges.

We recognise the risks remain high in the areas in which we work, and to support you. Please continue to follow the latest Government guidance around COVID-19 with some useful links below:

Symptoms of coronavirus and how to avoid it on the NHS website
111 online coronavirus service if you feel you need medical help

Thank you for your continued support and understanding.

Our Tenants Pay your rent here

Radcliffe’s Vision and Mission

Radcliffe’s mission statement defines our culture, values, ethics, fundamental goals, and agenda. As a charitable organisation we re-invest our surpluses into providing quality services to our tenants.

Our Vision

To create sustainable communities, where people want to live

Our Mission

To develop services around customer needs
To invest in our existing homes
To grow the organisation

Our Values

Customer Centric
Passionate
Inclusive
Accountable

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Emergencies

call: 01732 459144

Lines are open:
9.30am – 5.00pm, Monday – Friday

In case of other enquiries, please visit our page contact us

Rent

Rents are due monthly in advance and reviewed annually.

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Repairs

Repairs can be reported by phone, email or My Tenancy

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Suggestions

Put forward suggestions for ways to improve such things as cost cutting and reducing energy.

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Complaints

If you are unhappy about the service, we need to know.

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CLICK HERE TO VIEW OUR LATEST NEWS AND UPDATES

Are you experiencing domestic violence?
Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

Welcome to Radcliffe