Welcome to Radcliffe

Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London.  We house people in housing need. If you want to know if we can help please contact us directly.

IMPORTANT INFORMATION FOR ALL OUR TENANTS

Changes to our services due to COVID-19 (Coronavirus)

The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives. The decision follows a rapid rise in infections, hospital admissions and case rates across the country, and our hospitals are now under more pressure than they have been at any other point throughout the pandemic.

As a result, we have implemented a general change in service provision away from face to face contact and towards provision of services based primarily upon telephone, email and online contact. We have summarised below the changes that you can expect to see.

Home Visits and Face to Face meetings

To help protect our tenants, contractors and staff, until further notice we will be limiting homes visits for anything other than carrying out repairs services, planned works or to facilitate a house move. In general terms, emergency repairs are those where there is an immediate risk to health, safety and security or the structure of the building is adversely affected. If you require any support, please contact us on 01732 459144 or email to housing@radcliffehs.org

Independent Living Accommodation:

There will be staff onsite on Monday, Wednesday and Friday mornings only. For those who require a welfare check, we will carry out this service to ensure that you are receiving the appropriate support and are directed to the relevant agencies where appropriate. The rule of six applies within our internal communal lounges.

You can visit our contact us page to see other ways to get in touch.

Please follow the Government guidance around COVID-19, please see useful links below:

• Symptoms of coronavirus and how to avoid it on the NHS website
• 111 online coronavirus service if you feel you need medical help

 Thank you for your support and understanding.

Please note that the information above will be reviewed after 7th June 2021

This is the next step –

The Government’s roadmap to lift lockdown restrictions – Social Distancing Review 17th June 2021

A government-commissioned review will report on whether to continue social distancing measures such as:

• The two-meter rule
• Wearing face masks
• Working from home

These will feed through to the Government’s plans for Step Four.