Welcome to Radcliffe

Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London.  We house people in housing need. If you want to know if we can help please contact us directly.

 

IMPORTANT INFORMATION FOR ALL OUR TENANTS

Changes to our services due to COVID-19 (Coronavirus)

The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives. The decision follows a rapid rise in infections, hospital admissions and case rates across the country, and our hospitals are now under more pressure than they have been at any other point throughout the pandemic.

As a result, we are implementing a general change in service provision away from face to face contact and towards provision of services based primarily upon telephone, email and online contact. We have summarised below the changes that you can expect to see.

Home Visits and Face to Face meetings

To help protect our tenants, contractors and staff, for the next 6 weeks we will be limiting homes visits for anything other than carrying out emergency repairs services, or to facilitate a house move. In general terms, emergency repairs are those where  there is an immediate risk to health, safety and security or the structure of the building is adversely affected.

We will be in touch with all our tenants who have appointments booked for non-emergency repairs due to take place.

 Independent Living Accommodation:

There will be staff onsite on Monday and Friday mornings  only. For those who require a daily call, we will carry out this service to ensure that you are receiving the appropriate support and are directed to the relevant agencies where appropriate.

You can visit our contact us page to see other ways to get in touch.

Please follow the Government guidance around COVID-19, please see useful links below:

 Thank you for your support and understanding.

Please note that the information above will be reviewed after 8 March 2021

Our TenantsPay your rent here

Radcliffe’s Vision and Mission

Radcliffe’s mission statement defines our culture, values, ethics, fundamental goals, and agenda. As a charitable organisation we re-invest our surpluses into providing quality services to our tenants.

Our Vision 

  • To create sustainable communities, where people want to live

Our Mission

  • To develop services around customer needs
  • To invest in our existing homes
  • To grow the organisation

Our Values

  • Customer Centric
  • Passionate
  • Inclusive
  • Accountable
Find out more

Emergencies

call: 01732 459144

Lines are open:
9.30am – 5.00pm, Monday – Friday

In case of other enquiries, please visit our page contact us

Rent

Rents are due monthly in advance and reviewed annually.
Find out more

Repairs

Repairs can be reported by phone, email or My Tenancy
Find out more

Suggestions

Put forward suggestions for ways to improve such things as cost cutting and reducing energy.
Find out more

Complaints

If you are unhappy about the service, we need to know.
Find out more

CLICK HERE TO VIEW OUR LATEST NEWS AND UPDATES

Are you experiencing domestic violence?
Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Freephone Helpline: 0808 2000 247