Welcome to Radcliffe

Radcliffe is a registered provider offering a range of rented housing in the areas of Bromley, Croydon, Lambeth, Southwark in London, and Hastings, Tandridge and Tunbridge Wells outside London.  We house people in housing need. If you want to know if we can help please contact us directly.



Changes to our services due to COVID-19 (Coronavirus)

The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives. The decision follows a rapid rise in infections, hospital admissions and case rates across the country, and our hospitals are now under more pressure than they have been at any other point throughout the pandemic.

As a result, we have implemented a general change in service provision away from face to face contact and towards provision of services based primarily upon telephone, email and online contact. We have summarised below the changes that you can expect to see.

Home Visits and Face to Face meetings

To help protect our tenants, contractors and staff, until further notice we will be limiting homes visits for anything other than carrying out repairs services, planned works or to facilitate a house move. In general terms, emergency repairs are those where there is an immediate risk to health, safety and security or the structure of the building is adversely affected. If you require any support, please contact us on 01732 459144 or email to housing@radcliffehs.org

Independent Living Accommodation:

There will be staff onsite on Monday, Wednesday and Friday mornings only. For those who require a welfare check, we will carry out this service to ensure that you are receiving the appropriate support and are directed to the relevant agencies where appropriate. The rule of six applies within our internal communal lounges.

You can visit our contact us page to see other ways to get in touch.

Please follow the Government guidance around COVID-19, please see useful links below:

 Thank you for your support and understanding.

Please note that the information above will be reviewed after 19th July 2021

This is the next step –

The Government’s roadmap to lift lockdown restrictions – Social Distancing Review 19th July 2021

A government-commissioned review will report on whether to continue social distancing measures such as:

  • The two-meter rule
  • Wearing face masks
  • Working from home

These will feed through to the Government’s plans for Step Four.

Radcliffe’s Vision and Mission

Radcliffe’s mission statement defines our culture, values, ethics, fundamental goals, and agenda. As a charitable organisation we re-invest our surpluses into providing quality services to our tenants.

Our Vision 

  • To create sustainable communities, where people want to live

Our Mission

  • To develop services around customer needs
  • To invest in our existing homes
  • To grow the organisation

Our Values

  • Customer Centric
  • Passionate
  • Inclusive
  • Accountable
Find out more


call: 01732 459144

Lines are open:
9.30am – 5.00pm, Monday – Friday

In case of other enquiries, please visit our page contact us


Rents are due monthly in advance and reviewed annually.
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Repairs can be reported by phone, email or My Tenancy
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Put forward suggestions for ways to improve such things as cost cutting and reducing energy.
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If you are unhappy about the service, we need to know.
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Are you experiencing domestic violence?
Do you know of someone who is experiencing abuse and may need help and support?

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Freephone Helpline: 0808 2000 247